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Home Core Charge Information

Core Charge Information

I see a core charge on my order - what is this?

A core charge is a refundable charge that is added by Porsche to the price of a re-manufactured or exchange product as Porsche wants the old unit returned.  They'll often re-use/re-build a new unit with the returned core.  Typically - core charges are added to items like Porsche engines, transmissions, alternators, high-pressure pumps, driveshafts, power steering pumps and racks, starters, etc.  When purchasing one of these parts through our site, you'll see the core charge added, and you'll pay the full price of the item plus the core charge.  You'll then be reimbursed the core charge when you send back the old unit you're replacing.  Please be sure to return the part in the same Porsche box the new part comes in, with all labels, packing material, etc.  Like our Flexible Return Policy - we require that core returns are sent back to us within 90 days of receipt.   

Genuine Porsche Remanufactured Parts

The underlying idea behind a remanufactured part is recycling and protecting the environment.  Every exchangeable part is subject to exactly the same quality specifications as a Genuine Original Porsche Part and it even carries the same 24-month/unlimited warranty. 

To request a core return:

1.  Request an RMA # through our Contact Us form here, selecting "Return Request" as the reason.  Please include your order # and part # of the core.  We'll quickly email you an RMA # that you'll use to send back your core in the same Porsche box the new unit came in.  Please include a copy of your invoice, packing slip, or order confirmation, and be sure to securely package the shipment, and drain all fluids from the core (if applicable).

2.  Ship back your core to us at:

BMW of Silver Spring   <<yes, BMW - our shipping/returns dept is in our BMW warehouse.
getPorscheSilverSpringParts RMA # ______   <<insert RMA # here.
3211 Automobile Blvd 
Silver Spring, MD 20904

Return shipping charges for cores are your responsibility - we recommend using a shipping carrier that provides tracking/delivery information.  We unfortunately can not apply a core credit if the core doesn't make it back to us.

3.  Once returned, please allow up to 30 - 40 business days to process your core return and apply the credit to your original payment method.  Porsche currently only allows a core return on the first week of the month.  It can also take many business days for the actual credit to post to your account depending on your bank. Please monitor your bank statement or PayPal for the credit to post. If we are unable to credit the original payment method, our accounting dept. will mail a check. Please let us know if your mailing addresses changes.

Porsche Cores must meet the following general guidelines:

  • Only Genuine Porsche cores are acceptable for return. Aftermarket or non-OEM parts will be rejected and scrapped at the PDC.
  • Cores should be returned in the original packaging.
  • Cores must be assembled. For example, valves, springs, etc. must be assembled in the cylinder head casting. Cores with loose parts and/or incomplete core will be rejected and scrapped at the PDC.
  • Cores must not be damaged by outside influence. Cores damaged by fire, water, collision, modification or abuse will not be accepted.
  • Cores that cannot be remanufactured are not accepted. For example, seized or frozen air conditioning compressors are not acceptable.
  • Cores which may seep fluids must be sealed in plastic to prevent damage to the shipping containers and other cores in the shipment.
  • All cores must be drained of all fluids.
  • PCM radio serial number must be noted in the comments within the return order.
  • Electrical component housings must not be opened.