We here at GetPorscheSilverSpringParts strive to provide the absolute best in customer service and support. Please take a moment to review our FAQs below as we provide the answers to some of the most common questions we receive. Still need help? Please Contact Us here and we'll be happy to assist!
Products & Pricing
Q. What brand of products do you sell?
A. We sell Genuine Original (OEM) Porsche parts and accessories directly from Porsche as we are a Porsche dealership (Porsche Silver Spring). These are the same parts your local Porsche dealership offers, and our deeply discounted online pricing is the benefit of shopping our intuitive website. Due to some bugs with the platform we use, some BMW and Audi parts may also show up from time to time - please visit our other stores (getBMWparts.com and getAudiparts.com) directly to purchase those brands as they can not be sold through GetPorscheSilverSpringParts.
Q. Do your parts have a warranty?
A. Our Genuine Porsche parts carry Porsche's 2 year/unlimited warranty! See our Porsche Parts Warranty page here for more information.
Q. What side is left? What side is right?
A. With US spec left hand drive Porsche's, driver's side is always considered the left, while the passenger's side is always considered the right.
Q. How much do you discount your products?
A. We discount our products as deeply as possible - typically 20 - 40% off current Porsche MSRP.
Q. What if I find another Porsche dealership offering a better price on an item?
A. We strive to offer you the best value and pricing on all Genuine Porsche parts! View our Price Match Promise here!
Q. Is your pricing honored in-store?
A. No, sorry - online pricing is not honored in-store. To get our deep online discounted pricing, all orders must be placed through our website.
Q. How long are price quotes valid for?
A. Price quotes are valid for the same day in which they are quoted for. We'll do our best to honor them as long as possible, however pricing can change at anytime and without notice. We apply monthly manufacturer pricing updates that are typically performed at the beginning of each month.
Q. Do you offer promo codes or coupons?
A. We periodically run promo codes/coupons that will be announced on our site, through our social networks (Facebook, Twitter), in email blasts, and on the numerous online Porsche forums and message boards we proudly sponsor. Sorry, we're unable to offer rain checks or credit to previously placed orders.
Q. What are Porsche Remanufactured or Exchange Parts?
A. The underlying idea behind a remanufactured part is recycling and protecting the environment. Every exchangeable part is subject to exactly the same quality specifications as a Genuine Original Porsche Part and it even carries the same 24-month/unlimited warranty. These parts typically have a core charge associated with them - view Core information here.
Q. Are there any Porsche parts you don't sell?
A. We unfortunately can not offer VIN-coded keys, remotes, and locks as they can only be purchased in person at your local Porsche dealership, and with driver's license/photo ID and registration/proof of ownership per Porsche's policy.
Q. If a part shows up on your website does that mean it is in stock?
A. No - our site does not denote the stocking status of the parts as we offer any and all parts from the manufacturer, and (although we wish we could) it's simply impossible for us to stock everything. These parts can include in stock, out of stock, on order, back-ordered, no longer available, discontinued, blocked from our US market, etc. We do everything possible to update discontinued or not for sale items on our site, but since these are ever-changing, it's possible to place an order for parts we can no longer source. Once you submit an order, we'll quickly review and confirm the actual stocking status of the parts - your online order status will be updated and view-able by clicking Order Status at the top of every page, or Track Order found at the bottom. Most parts that we don't have on hand are quickly sourced within a few business days from the manufacturer's US warehousing network, and then your order is shipped complete. Any parts not available within the US and that are available from Germany are sourced within a few weeks - we'll update your online order status should this occur, and offer any possible expedited solutions and costs. Parts that are no longer available or blocked from US sourcing will be removed from your order and you'll be provided an email notification. You're also welcome to contact us prior to ordering if you need to confirm if we have a particular part on hand or not.
Q. Is your pricing information on your site accurate?
A. Every attempt is made to provide 100% accurate pricing and information on our site. In some rare instances, and since manufacturer pricing and information can change quickly and at any time, some pricing and typographical errors may occur. Please let us know if you find any errors and we'll correct as quickly as possible. We reserve the right to refuse or cancel any order at anytime and without notice. If there is a pricing discrepancy with your order, we'll notify you and require your approval on the correction before proceeding. If you do not approve, we'll cancel the order without penalty. Some shipping cost discrepancies may also occur depending on the final order size, weight, and destination.
Q. What are my payment options?
A. We accept major credit card, PayPal, and secure bank wire transfer options through our site.
Q. What is your Fraud Protection Policy?
A. Protecting our customers is one of our highest priorities. View our Fraud Protection Policy here.
Q. Do you charge sales tax?
A. We are required to charge sales tax to orders shipping within our state of Maryland, and to orders shipping to CA, FL, IL, NC, PA, NJ, NY, VA, WA, GA, MA, MI, TX and CT.
Q. Can you accept multiple credit cards for a single order?
A. No, sorry - we are unable to split the total of your order onto multiple credit cards or payment methods.
Q. Can I cancel an order once placed?
A. We'll try, but can not guarantee an order will be cancelled if requested. To request an order cancellation, 1) please ensure the order has not already been completed: all orders receive a completion confirmation email (check your junk/spam folder as they're often filtered), and the online order status will also be updated; 2) reply to your original order confirmation email or Contact Us with your cancellation request. We'll do everything possible to accommodate the request, but since there's a lot of moving pieces in the fulfillment system, we cannot guarantee it. We have a very lenient Return Policy here if we're unable to cancel and you no longer need the order. Please also note - we reserve the right to charge a 20% restocking fee on cancelled orders if it includes special order parts we don't keep in stock as they'll have to be shipped back to the manufacturer. *Completed orders can not be cancelled - please follow our Return Policy here if you no longer need the order. **Coded parts can not be cancelled. ***Expedited shipping fees from Germany are not refunded.
Q. When is my credit card charged?
A. Our payment system pre-authorizes the credit card or PayPal at the time the order is placed for the order total. We will collect payment/charge out the card once the order is shipping your way. This allows us to make changes to the order should you request - such as adding or removing parts, cancelling, upgrading shipping, etc. If you place a high value order (typically $1K+), or there's going to be a delay in shipping (back-order, parts coming from Germany, etc.) we will collect on the authorization upfront so it's not expired by the time the order is ready to ship.
Q. How will my item be shipped?
A. As quickly and efficiently as possible! We utilize UPS and USPS for fast and accurate shipping! Please view our Shipping Policy here for complete shipping info.
Q. Do you provide a tracking number?
A. Absolutely! All orders will be sent a confirmation email with tracking information upon completion.
Q. Do you ship internationally?
A. We do!. Please view our Shipping Policy here for more info.
Q. Will you ship to Alaska, Hawaii, Puerto Rico, other US territories, PO Boxes, and military addresses? (APO/DPO,FPO)
A. Sure will! See our Shipping Policy here for more info.
Q. Do you offer in-store pickup?
A. We do! Free in-store pickup is once again an option! Orders will be picked up at our BMW of Silver Spring location - 3211 Automobile Blvd. Silver Spring, MD 20904. Completed order pick up hours are 8am - 5pm Monday through Friday, and 9am - 3pm on Saturdays. Please wait for your order completion email with pick up #, and be sure to bring a photo ID.
Q. What if I miss my delivery attempts and/or the shipment is returned to sender?
A. Please monitor your tracking and make every attempt to be available to accept your shipment. If a shipment is returned to sender, you'll be responsible for return shipping fees, as well as any restocking fees per our Return Policy here.
Q. Are there any items you don't ship?
A. We do not ship Porsche batteries, hoods, or windshields (sorry!). Our outstanding shipping department proudly and professionally ships pretty much everything else! Have questions? Please Contact Us and we'll be happy to assist!
Q. Do you accept returns, and what is your policy?
A. We proudly offer an industry leading 90 Day Return Policy for easy returns! Please view our Return Policy here for complete information.
Q. How do I return a core for credit?
A. Core returns are quick and easy! View Core information here.
Q. What if my order arrives damaged or missing parts?
A. Please Contact Us here - select "Shipping Assistance" from the Reason drop-down box - within 48 hours from the time the package is delivered/signed for to report any damaged or missing parts. If someone (friend, family, etc) or some place (forwarding location, business, etc.) is accepting the package on your behalf, they must notify us within 48 hours of any damaged or missing parts. Please keep all boxes, packing material, etc. as we'll likely need it for the damage claim with the shipping courier. We'll work on the quickest resolution possible for you.
Q. What if I receive the wrong part(s)?
A. Please Contact Us here immediately and select "Order Inquiry" from the Reason drop-down box. We'll investigate and work on the quickest resolution possible for you. Please provide us as much information as possible and check to see if the part # on your package matches the invoice you received, or if there are any special notes that a part has superseded to a newer part number. If your VIN # was included with your order and the error was on our end, we'll replace the parts at no charge. Please note - it is your responsibility to confirm you've received the correct, undamaged parts prior to having them painted or installed. If you're having a body/paint/repair shop install parts for you, it is their responsibility to test-fit and confirm the parts are correct and undamaged prior to painting or installation - we unfortunately can not accept returns on any parts that have been painted or installed.
Q. How long do I have to return a part with a pre-paid return label?
A. If we provide a pre-paid return label, please return the parts at your earliest convenience and within 30 days. We reserve the right to charge you the full price of the parts if not returned within 30 days.
Q. What's the best way to contact you?
A. Please Contact Us here. We do not have a phone line to GetPorscheSilverSpringParts.com as we correspond 100% online - it allows us to quickly and efficiently handle the tremendous order and inquiry volume we get daily, and keeps our pricing as low as possible. Our direct customer support email is getHelp@getporschesilverspringparts.com, and Jason and Evan can also be reached through PM on the various online forums we proudly support. **Please, please monitor your junk/spam folder as our emails are often filtered depending on your email provider. (gmail, hotmail, yahoo, etc. are notorious for filtering our emails)
Q. What are your hours of operation?
A. Our normal business hours are Monday - Friday, 8am - 5pm EST. We are closed Saturday, Sunday, and on major holidays. (although don't be surprised if you hear from our customer support at anytime - we're always trying to go the extra mile for our great customers!)
Q. How do I check my order status?
A. You can check your Order Status here. Email is case-sensitive, please enter it exactly as you submitted it.
Q. Why should I provide my VIN number?
A. Our goal is to provide you with the correct parts for your Porsche, and part of the world-class customer service we offer is to check all parts to your specific vehicle, production date, and options that we obtain with your VIN #. The correct parts can vary greatly from one vehicle to another, and while the data our site uses is very good - the only way we can ensure the accuracy of your order and guarantee the correct parts for your specific Porsche is with your VIN #. Unfortunately we are not responsible if your order includes incorrect parts and your VIN # was omitted. Please also notify us if you are purposely ordering incorrect or retrofit parts for your vehicle so we don't correct the order to your original VIN options. More details in our Fitment Guarantee page here!
Q. Do you offer careers at GetPorscheSilverSpringParts?
A. We're always on the look out for and accepting resumes from highly motivated, hard-working, and determined individuals! Think you have what it takes to be on the GetPorscheSilverSpringParts.com Team? We'd love to hear from you! Please email your resume and cover letter to getHelp@getporschesilverspringparts.com and we'll keep you in consideration for any future openings.
Q. Do you offer partnerships, vendor-ship, advertising support, and sponsorships with GetPorscheSilverSpringParts?
A. We're always interested in these great opportunities! Please email us at getHelp@getporschesilverspringparts.com with your information - individuals, organizations, businesses, and charities are all welcome!